Please find another arcade to spend your money at. He still refused, and when I said that I would file a complaint with the BBB he said to go ahead. I told the GM that this is a matter of principle - we have proof that my son won 1,000 tickets or that his business has false advertising, the tickets would cost Round1 maybe a couple dollars worth of prizes, and he should do the right thing. Even after all of this, he still refused to give my kid the 1,000 tickets that was rightfully won. He asked for proof with a timestamp on the video, which I showed him. He asked when this happened and I told him it was about 10 or 15 minutes prior. She also wouldn't budge.įinally, the general manager came by. Then I tried explaining it to a young woman who he brought over to look at the gameplay on the computer behind the prize desk. I tried to explain this to the young man working the prize counter, but he wouldn't give in. I looked at the video, and sure enough it clearly shows everything, including my son rolling the last ball into the 10,000 point hole and the machine showing '1,000 tickets' and 46,000 points and as he's jumping up and down in excitement. But I let this go until my son reminded me of the video on my phone that I took of him 'winning' his last Skee Ball game. This sounded fishy, because we had spent $33 on various games and I was sure that we won at least 800 tickets just on the other games.

When I questioned this, I was told that the Skee Ball machine actually says '1,000 points', which is converted into fewer tickets. When we went to redeem the tickets for prizes, we were told there were only 895 tickets on his card. He scored 46,000 points after getting his last 3 balls in one of the 10,000 point holes. One of the last games he played was Skee Ball.

I took my 12 year old son to Round1 in Mentor, OH on. Fun until the general manager decided to blatantly rip us off.

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